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HELP CENTER

Frequently Asked Questions

Everything you need to know about FancyFace — features, pricing, privacy, and technical details. Can't find your answer? Reach out anytime.

Getting Started

How do I swap a face in a photo?+
Open the Image Swap page, upload the target photo (the body you want to keep), then upload a clear front-facing photo of the face you want to swap in. Click "Start Face Swap" and download the result in seconds.
How do I swap a face in a video?+
On the Video Swap page, upload a source video up to 10 minutes long (MP4, MOV, or WEBM), then upload a target face. Adjust face selection and blending parameters, then click "Generate". Most 1-minute clips complete in 2 to 5 minutes.
Do I need to create an account to use FancyFace?+
Yes. A free account is required so we can attribute generations to you, track your credit balance, and protect against abuse. Sign-up takes one click with Google — no password needed.
Is FancyFace free to use?+
Yes. New users receive 10 free credits on sign-up. Image swaps cost 1 credit, video swaps cost 5 credits per minute. The Free tier is for personal use; Pro and Enterprise plans unlock commercial use and higher volume.

Pricing & Plans

What is included in the Free plan?+
The Free plan includes 10 credits on sign-up, standard image and video face-swap, watermark-free output, and access to the face gallery. Results are for personal, non-commercial use only.
Can I cancel my subscription anytime?+
Yes. You can cancel your Pro or Enterprise subscription at any time from your account settings. You will keep paid-tier benefits until the end of the current billing period.
Do unused credits roll over to the next month?+
Monthly credits expire at the end of each billing cycle. Yearly plans receive the full credit allocation up front and unused credits remain valid for the duration of the annual term.

Privacy & Safety

Is my photo or video stored on your servers?+
Source media and generated results are stored encrypted for up to 24 hours so you can re-download them, then automatically and permanently deleted. We do not use your media to train models, and we never sell or share your data.
Is AI face-swap legal?+
Face-swap technology is legal in most jurisdictions when used with consent and for lawful purposes such as creative content, marketing, or personal entertainment. You are responsible for ensuring you have the right to use the faces and source media you upload. Commercial impersonation, non-consensual intimate imagery, fraud, or political disinformation is strictly prohibited.
How do you prevent deepfake misuse?+
Every generated image and video is invisibly watermarked with a C2PA-compliant provenance signal. We monitor for abuse patterns, cooperate with law enforcement on takedown requests, and reserve the right to suspend accounts that violate our Terms of Service.

Technical

What image and video formats are supported?+
Images: JPG, PNG, WEBP, BMP up to 20 MB. Videos: MP4, MOV, WEBM up to 500 MB and 10 minutes in length. Output is delivered in the same format as the source.
What should I do if the result looks unnatural?+
For best results, use a source photo with a clear, front-facing face and good lighting. If the result still looks off, try a different target face photo, enable face restoration in Advanced settings, or contact support with the task ID and we will investigate.

Still have questions?

Our support team is here to help — most replies arrive within a few hours.